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E-commerce Platform Smackdown: Which is Right for Retailers?

E-commerce has become a game-changer for retail businesses, providing a convenient and accessible platform for selling products online. It is estimated that 95% of purchases will take place via e-commerce by 2040.

With the growing number of options available, choosing the right e-commerce platform for retailers can be daunting. 

From established players like Shopify and Magento to up-and-coming solutions like BigCommerce and WooCommerce, each platform offers a unique set of features and benefits.

In this battle royale of e-commerce platforms for retailers, we’ll pit the top players against each other to help you determine which is the perfect fit for your retail business.

Understanding the Importance of Choosing the Right E-commerce Platform

Choosing the right e-commerce platform for retailers is crucial for any retail business. Think of your e-commerce platform as the backbone of your online store.

So it’s important to choose a platform that delivers an unbeatable shopping experience for your customers and boosts your sales.

It is essential to research and evaluate the different e-commerce platforms available to ensure you choose one that meets the needs of your business and provides the best possible customer experience.

Key Factors to Consider When Evaluating An E-commerce Platform

When evaluating e-commerce platforms, there are several key factors to consider. Thoroughly assessing each platform based on these key factors will help you choose the best e-commerce platform for your retail business. These factors include,

  • User experience: Is the platform user-friendly and easy to navigate for both you and your customers?
  • Customization options: Does the platform allow you to customize the look and feel of your online store to match your brand identity?
  • Payment processing: Does the platform integrate with your preferred payment gateway and support secure payment processing?
  • Scalability: Can the platform grow and scale with your business as it expands?
  • Customer support: Does the platform offer reliable customer support, including email, phone, and live chat options?

To help you choose the best e-commerce platform for retailers, it’s important to understand the pros and cons of each platform. 

Let’s take a closer look at some of the most popular e-commerce platforms.


Shopify is a popular e-commerce platform. It is the third-largest e-commerce platform for retailers in the USA. It offers a user-friendly interface and a robust suite of e-commerce tools.


  • Easy to use: Shopify has a simple interface that allows users to set up and manage their online store.
  • Customization options: With a large selection of themes and plugins available, Shopify provides ample opportunities for customization to help your online store stand out.
  • Payment processing: Shopify integrates with many payment gateways and supports secure payment processing.


  • Limited product management: Shopify’s product management capabilities are limited compared to other e-commerce platforms.
  • Scalability: Some users have reported difficulty scaling their online store as their business grows, requiring additional tools and plugins.
  • Transaction fees: Shopify charges transaction fees for sales made through their platform, which can add up for high-volume businesses.


Magento is a widely-used, open-source e-commerce platform known for its powerful features and customization options. 


  • Customization: Magento provides a high level of customization, allowing users to tailor the platform to their unique needs and requirements.
  • Integrations: Magento integrates with a wide range of systems and tools, including shipping carriers, payment gateways, and marketing software.
  • Scalability: Magento is designed to support the growth of your business, with the ability to scale as your online store expands.


  • Complexity: Magento can be complex to use, particularly for those without technical expertise.
  • Maintenance: Magento requires regular maintenance and updates, which can be time-consuming and costly.
  • Cost: Magento can be expensive, particularly for businesses that require additional plugins or custom development work.


WooCommerce is an e-commerce platform for retailers that is built specifically for the WordPress content management system.


  • Affordability: WooCommerce is a free, open-source platform, making it an affordable option for businesses on a tight budget.
  • Integrations: WooCommerce integrates with various tools, including payment gateways, shipping carriers, and marketing software.
  • User-Friendly: WooCommerce is user-friendly, making it easy for users to set up and manage their online store.


  • Limited scalability: WooCommerce is not the best choice for larger businesses with complex needs.
  • Maintenance: WooCommerce requires regular maintenance and updates, which can be time-consuming and require technical expertise.
  • Performance: WooCommerce can be resource-intensive and may experience performance issues with high-traffic websites.


BigCommerce is a cloud-based e-commerce platform known for its robust features and ease of use. Currently, 47,874 stores are live on BigCommerce.


  • Scalability: BigCommerce is built to scale, with the ability to handle large amounts of traffic and sales volume.
  • Integrations: BigCommerce integrates with many systems and tools, including payment gateways, shipping carriers, and marketing software.
  • Performance: BigCommerce provides fast and reliable performance, with robust infrastructure to support the needs of growing businesses.


  • Cost: BigCommerce can be expensive, particularly for businesses that require additional features or custom development work.
  • Limited customization: While BigCommerce provides a wide range of customization options, it may not be as flexible as some other e-commerce platforms.
  • Dependency on BigCommerce: Businesses using BigCommerce are dependent on the platform for their e-commerce operations, which can limit their control over the technology.

How to Determine the Best E-commerce Platform for Your Retail Business

Determining the best e-commerce platform for your retail business can be complex. Here are some steps that you can take to help you make the right choice:

  • Evaluate your business needs: Determine what your business needs are, including factors such as the size of your business, the types of products you sell, and your budget.
  • Research your options: Do your research to understand the different e-commerce platforms available, including their features, pricing, and user reviews.
  • Consider your technical skills: Consider your own technical skills and the support you will need to set up and manage your e-commerce platform.
  • Try before you buy: Take advantage of free trials to get a feel for the platforms and see how they meet your needs.
  • Get recommendations: Ask for recommendations from industry experts, and reach out to the platform providers for more information and support.

Find the Perfect E-commerce Platform with DEHA Vietnam

Choosing the right e-commerce platform for your retail business can make or break your online success. That is why it’s crucial to take the time to evaluate each one and weigh their features against your specific business needs.

If you’re looking for a partner to help you navigate this complex landscape and transform the retail customer experience with personalized omnichannel platforms, look no further than DEHA Vietnam

Our team of experts will work closely with you to design, implement and support the perfect e-commerce solution for your business. So why wait? Take the first step towards unlocking your online potential today, and visit DEHA Vietnam now!

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