Customer Profile

The customer is a leading brand in Vietnam in smart warehouse storage solutions. They specialize in designing, manufacturing, and implementing industrial racking systems such as:

• ASRS automated racks

• Wi-Fi shuttle racks

• Mobile racks

• VNA racks

• Steel pallets

• Mezzanine floors, and more

All products are manufactured according to ISO 9001:2015, using Japanese-standard steel and designed following European FEM guidelines.

Customer Warehouse Management Challenges

• Difficulty tracking inventory locations in diverse racking systems

• Lack of synchronization between Factory – Warehouse – Sales departments

• Time-consuming and error-prone stocktaking

• Difficult to track product lifecycle (lot/batch/serial)

• Insufficient data to optimize warehouse space

• Lack of automation in goods receiving and dispatching

• Slow reporting and absence of real-time data

Customer Requirements

• Achieve >99% accurate inventory control

• System must ensure:

  • Tracking by pallet/serial number

  • Instant recording for each inbound, outbound, and relocation transaction

  • System inventory equals actual inventory

• Location Management: automatic, logical, and optimized

• A Smart WMS should:

  • Suggest storage locations based on product type, size, and turnover

  • Guide staff to the correct locations

  • Prevent errors between levels/slots/racks, especially in warehouses with multiple rack types or high storage

• Identification Technology: Barcode/RFID

  • Fast scanning

  • Minimized errors

  • Automatic recording of all operations

  • Reduce human errors by 70–90%

Smart Inventory Features

• Cycle counting without affecting operations

• Area-based stocktaking via app

• Suggest inventory checks based on risk of discrepancies

Guided Operations for Warehouse Staff

• Pick-by-line, Putaway-by-system

• Integration with handheld devices, tablets, or voice picking

• Critical for high racks or complex warehouse layouts

Overall Solution

Comprehensive warehouse management

Detailed monitoring of rack and storage status

Intelligent stocktaking

Reporting and analytics