Customer Overview
Akbar Brothers is one of the world’s leading tea exporters and the largest Sri Lankan-owned tea exporter, operating in more than 90 countries worldwide. The company manages complex operations involving tea auctions, blending, packaging, quality control, and international logistics.
With millions of cups of tea consumed globally every day, Akbar Brothers requires a highly integrated operational environment to manage its production and supply chain efficiently.
Challenges
As the company expanded globally, Akbar Brothers encountered increasing difficulties in managing operational data across departments and facilities.
Many processes still relied on:
- Manual data entry
- Disconnected spreadsheets
- Paper-based records
- Legacy systems with limited integration
This made it difficult to:
- Maintain inventory visibility
- Ensure traceability
- Manage tea blending operations efficiently
- Accelerate export processing and reporting
The tea industry also requires strict quality control, batch traceability, and flexible supply chain operations to respond quickly to changing market demands.
Akbar Brothers needed a centralized ERP platform capable of creating a single source of truth across the organization.
Solution
Akbar Brothers implemented IFS ERP to digitalize and integrate its enterprise-wide operations into a unified platform.
The solution covered:
- Production management
- Tea blend management
- Warehouse and distribution operations
- Financial management
- Export and shipment management
- Supply chain coordination
By implementing IFS, the company improved:
- Inventory visibility
- Order processing speed
- Operational traceability
- Coordination between departments
- Real-time access to business data
The project helped Akbar Brothers build a more agile and data-driven operational model while supporting the company’s long-term digital transformation strategy in the global food manufacturing industry.
