IFS ERP AMS
Application Management Services
- Application Management Services
Ensure continuous status checks and monitoring of the IFS application. - Provide maintenance and patch management to keep the system and infrastructure up to date for the business.
- Offer disaster recovery solutions to protect against data loss and downtime.
What is IFS ERP Application Management Services?
The IFS system maintenance service is part of the ongoing support offerings provided daily by DEHA Digital Solutions for customers using the IFS solution. Through service subscription contracts, customers can submit requests and immediately connect with our experts whenever they need assistance. Below is the scope of work covered in this maintenance service:
SERVICE CATEGORIES | TASKS INCLUDED | DETAILED DESCRIPTION |
|---|---|---|
System Management Planning | Requirement Clarification | Clarify the scope of work |
System Management | Operation | Execute tasks according to plan |
Resource & Project Management | Hardware and Software Management | Manage capacity, application versions, and licensing |
Release Management | Creation and Maintenance of System Maps | Perform release management in the production environment |
System Component Management | Functional Release Planning and Execution | Maintain the system map including IFS and reflect system changes |
Issue (Bug) Management | Operational Incident Management | Handle incidents and generate regular reports |
Security Management | N/A | Monitor hardware services |
Performance Management | N/A | Track and maintain system performance |
Operational Assessment | Customer Satisfaction Surveys | Conduct regular customer satisfaction surveys for service evaluation |
User Support | Request Handling and Feedback | Receive and respond to user requests |
Why Should You Use IFS ERP Application Management Services?
IFS Cloud system maintenance plays a crucial role in maximizing the value of ERP, ensuring functional integrity, and enabling businesses to fully leverage their system’s potential. By providing continuous support, updates, and maintenance, IFS application maintenance helps organizations maintain stability, optimize performance, and adapt to evolving business needs.
STABILITY & RELIABILITY
Regular maintenance ensures the system runs as intended, prevents downtime, and minimizes disruptions to business operations.
PERFORMANCE OPTIMIZATION
Maintenance involves updates and fine-tuning that enhance the speed, efficiency, and overall performance of the system.
SECURITY
Application maintenance services include patches and security updates to protect the system from vulnerabilities and threats.
REDUCED IT BURDEN
Outsourcing application maintenance allows in-house IT teams to focus on strategic projects and other mission-critical areas.
Service Level Objectives
One of our clients – a manufacturer of engine components was struggling with system inefficiencies and downtime due to an outdated IFS version. After utilizing the system upgrade service provided by DEHA Digital Solutions, they experienced significant improvements:
CATEGORY | SERVICE LEVEL | TARGET |
|---|---|---|
Service by Hours | Based on working schedule Basic Service Hours Emergency Service Hours | According to Vietnam’s official working calendar 08:30 – 17:00 (Vietnam time) Subject to agreement and consultation |
Incident Response Time | Level 1 (High): Service interruption affecting multiple users Level 2 (Medium): Partial impact Level 3 (Low): Limited, non-critical impact | Level 1: Respond within 1 hour, resolve within 24 hours Level 2: Respond within 4 hours, resolve within 3 business days Level 3: Respond within 24 hours, resolve within 5 business days |
System Stability | System uptime rate maintained during implementation | Over 95% |
Operational Assessment | CAST (Customer Assessment Survey Tool) score | Over 85% |
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Experienced Digital Transformation Experts
- Digital Transformation consultant and IFS Cloud implementation specialist in Vietnam with 15 years of experience.
- He has helped Vietnamese and Japanese businesses achieve successful digital transformation, especially in manufacturing sectors such as packaging, electronic devices, and electronic components.
- Expert in implementing IFS ERP Supply Chain Planning (SCP) systems with nearly 10 years of hands-on experience.
- He specializes in consulting and analyzing manufacturing operations, supporting businesses in moving from manual management models to modern systems such as ERP, MES, and WMS.
- Holder of PSM1, PSM2, and DX certifications.
- Specialist in deploying IFS ERP Manufacturing Management Systems with close to 10 years of experience.
- Certified with prestigious IT professional credentials including PSD, PSM1, PSM2, and CMMI. Well-versed in SCADA, MES, ERP, and industrial data communication protocols.
- Skilled in applying AI, Big Data, and Cloud in IIoT environments.